In the demanding staffing environment, our clients insist on the highest-quality delivery, strict monitoring, and ongoing reporting of agreed-upon metrics and standards. Élan has invested significant capital and training in processes that enable us to track, manage, and report on the performance of our business processes.
Our recruiting and HR systems are used to track individual contractor performance from contract-to-contract and client-to-client. This allows us to identify both star performers as well as development needs in individual contractors and full-time staff.
Élan Partners meets with clients on a monthly basis to review our performance in fulfilling staff requirements as well as project deadlines. This performance review includes metrics on quality-of-staff (ratio of staff profiles submitted vs. client acceptance). Our overall business process for gathering candidate requirements, locating, screening, and assessing candidates and presenting them to clients is described below.